|Personally I’d rather want the developers to work on technical issues, than to be a free support line for companies.
Companies are a commercial entity. They shouldn’t have trouble getting commercial support for Debian (or linux in general).
If they don’t want to do that, (or can’t) they have the option of studying it on their own or posting to user oriented mailing lists. I know for instance a company that have an employee or two learning it thoroughly, and if anyone in the company has a question about Debian or Linux, they just direct their question to those employees.
Look at it this way: the more developers have to spend time responding to emails from well-meaning users, the less time they can devote to actually _work_ on the damn thing.
And i’m sure the devs respond/interact if you have valid concerns or wishlists. After all, that’s what the public bug tracking system is for.