| compared to red hat support i think anything is better…
Our university has one red hat server, if you want support for it, you need to call red hat, leave a message, and they say they will call you back after 4 hours, we waited 2 days and had called at least 3 times, after 2 days we went somewhere else and the problem was fixed in an hour.
linuxcare is a great company, and they support most major distro’s and lots of software for these distro’s, they also will setup your box for you over ssh
they were great and there was no wait, friendly and not policy oriented. they wanna help you.